This privacy policy will explain how I use the personal data I collect from you when you use my website, book appointments, avail of Craniosacral Therapy with me or otherwise interact with me.

Your Data will not be used for any other purposes other than those explicitly stated in this policy or requested by you in your dealings with me.

1. The identity of the controller.

The Data that you provide is collected, used, protected, processed and shared by Lorraine Houlihan.

2. What Data do I collect?

I collect the following data

• Personal information (Name, address, email, phone number, date of birth, occupation, next of kin)
• Medical information (GP name & address, Medical History (including Dental & Family Medical History), Medication, Birth history)
• Treatment Notes/History
• Browsing information

3. How do I collect your data?

You directly provide me with most of the data I collect.  I collect data and process data when you :-

• Use or view my website via your browser’s cookies
• Contact me via email, phone, in person or through my website
• Complete my Client Intake Form
• Attend for a Craniosacral Therapy session

4. How will I use your data?

I will use your data for the following purposes:

• Determine an appropriate treatment approach
• Send you reminders, confirmations, invoices and receipts
• Respond to your comments, questions and requests
• Send you requests for reviews (where you have consented in advance)
• Monitor and analyse trends, usage and activities in connection with my website

Card payments are processed through Sumup.  Please refer to their Privacy Policy at https://www.sumup.com/en-gb/general-privacy-policy/

5. How do I store your data?

Contact details are stored on my phone and laptop, both are password protected.

Client Intake Forms, Treatment Notes and any additional documents (e.g. letters I have written to you at your request) are held in paper files, which are stored in a locked filing cabinet.  Client files are removed from the filing cabinet only on the day of an appointment and are held under my control for that day, until replaced back in the filing cabinet.

I will store your data for a period of 7 years from the date of your last appointment, at which time your contact details will be removed from my phone and laptop and your paper file will be shredded.  Where the person treated was a child, I will retain their information for a period of 7 years after their 18^th birthday.

6. Cookies

Please see my Cookie Policy at https://craniosacraldublin.ie/cookie-policy/

7. What are your Data Protection Rights?

The right to access – You have the right to request me for copies of your personal data.

The right to rectification – You have the right to request that I correct any information you believe is inaccurate. You also have the right to request that I complete the information you believe is incomplete.

The right to erasure – You have the right to request that I erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that I restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to my processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that I transfer the data that I have collected to another organization, or directly to you, under certain conditions.

If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me at lorraine.houlihan@hotmail.com or call me at 087 2932043.

This Privacy Policy was updated on 1^st November, 2024.